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Essential Ingredients for Exceptional Customer Service

Like your food product, each restaurant has unique ingredients that make up their service team. Customers remember the product AND the service, so the quality of your team is essential for your success. This proven customer service program will guarantee your employees understand and deliver their best performance, ensuring an exceptional customer experience and maximizing profitability.

  • The Scoring Drive segment is a training camp for effective customer service using football to score points with your customers, operate as a team, and develop loyalty.

  • This course teaches your workforce the 12 essential soft skills for being professional. The desire for professionalism is the number one request by organizations in all industries.

  • Our segment on understanding your emotional intelligence gives your people the necessary skills for self-management, maintaining professional relationships and simplifying conflict resolution.

  • Understanding personalities allows your personnel to know their own character traits and behaviors combined with an understanding of their colleagues, producing a greater appreciation for individual qualities.

  • Every employee learns one of the most powerful skills they can possess for their personal and professional life, remembering names and faces. This proven technique increases customer loyalty and increases overall employee/customer engagement.

  • The Track Meet is a time management program featuring the three powerful methods for time management: Plan, Prioritize and Execute. It concludes with overcoming hurdles that waste time.



Exceptional Customer Service - Using the Scoring Drive

The Scoring Drive is a training camp for exceptional customer service that uses football as a backdrop. Participants learn the motto: “Customer service is a contact sport.” This produces customer loyalty through a service centered culture. All participants learn how to function as team players in the satisfaction of customer needs.


Understanding Your Emotional Intelligence (EI)

Your Emotional Intelligence (referred to as EI or EQ) is the ability to be aware, understand and manage your emotions in personal and professional life.


Conflict Management for Personal and Professional Relationships

Conflict management is your ability to positively move forward in your personal or professional life when disagreeing with another individual or a group. Five styles will be presented for levels of cooperative and assertive behaviors.


Remembering Names and Faces

By the end of this course, you will be able to remember names and faces of people you are meeting for the first time. This is one of the most powerful skills you can do for your personal and professional life.


Professionalism - 12 Essential Soft Skills

While the job description describes the duties and required skills, the personal attributes that are the foundation of the truly conscientious worker, comprise professionalism.


Understanding Your Personality Profile and Your Co-workers

Everyone has their own personality made up of unique characteristic patterns of thinking, emotions and behaviors. Knowing our personality and the personalities of those around us, helps us understand who we are and appreciate others for their unique traits.


Increasing Performance, Productivity and Profits through Time Management

The participants will be engaged in: The Track Meet featuring 3 powerful methods to approach every performance. And is the new international sensation for delivering time management to organizations. The impact will maximize the organization’s growth and prosperity.


Digital Corporate Training

Office: 601 Heritage Drive • Suite 400 • Jupiter, FL 33458

info@dct247.com • (954) 692-8220

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