772-284-4300     info@dct247.com   

Our trainers have a minimum of twenty-five years real-world executive and management experience.

This allows our training programs to be interactive and current, inviting participants to select their own organizational scenarios for application of the newly learned principles.

We brand the actual course content to the mission, values and vision of any client, including the entire presentation and participant workbooks.

Essential Leadership and Management Skills

The organization’s leaders and managers need to be the best role models and communicators to drive the productivity and performance of the personnel.

• Leadership – The 10 Influencing Factors

• The 8 Communication Tools for Effective Management

  • Speaking and Body Language

  • Listening

  • Interviewing

  • Giving Constructive Feedback

  • Correcting Disruptive Behavior

  • Delivering a Performance Appraisal

  • Expression Appreciation

  • Providing Vision with Technology Messaging

• The Corporate Culture

  • The Welcome Mat

  • Who We Are – The First-Class Upgrade

  • Defining the Organizational Brand and Best Practices Using Technology

• Running Productive Meetings

• Understanding the Millennials & Generational Differences

  • Millennials – their Workplace Characteristics and Expectations 

• The Four Benchmarks of Empowering Leadership

• The Coaching Culture

• Onboarding & Mentoring – The First 90 Days

• Succession Planning

• Strategic Planning and Project Management Using SMART

Essential Workforce Development Skills

Employees need the attributes of professionalism, combined with teamwork, time management and customer service.

• Professionalism has been developed to give you the skills needed to be an effective and professional employee in the workplace.

  1. Positive attitude 2. Courteous 3. Honest 4. Reliable 5. Flexible 6. Team player

  7.   Active Listening 8.   Follow Directions 9.   Self-Managing 10. Responsible  11. Desire to Learn  12. Punctual

• Your Values: Personal and Professional Priorities

• Remembering Names and Faces

• The Track Meet - Time Management

• The Scoring Drive for Exceptional Customer Service

• Effective Telephone Skills

  • Incoming Call Etiquette

  • Handling a Rude or Angry Caller

Emotional Intelligence & Conflict Management

Knowing Emotional Intelligence gives everyone the skills for self-management, maintaining professional relationships and conflict resolution.

• Knowing Emotional Intelligence gives everyone the skills for self-management, maintaining professional relationships and conflict resolution.

• Understanding Your Emotional Intelligence

• Conflict Management for Personal and Professional Relationships

The Teambuilding Experience

Teamwork is a learned skill for effective collaboration, decision-making and problem solving with unity, otherwise you have a group of individuals.

• The Personality Profile: Understanding Yourself and Coworkers

• Team Engagement Exercise: Collaboration, Decision Making & Problem Solving

• The Three Keys to Trustworthiness

• Brainstorming as a Team – Tools and Exercise (Customer Topics)

• Teamwork Game: Navigating the Minefield

Sales and Negotiating

Sales training produces the abilities to connect, educate and satisfy the individual needs of customers.

• The Ball Park - Building a Sales Oriented Culture

• Successful Negotiating

Communication Tools for Effective Management

There are techniques for being effective when speaking with your employees individually or as a group. The effective manager knows how to be professional and results-orients with employees.

The Ten Influencing Applications of Leadership

While the role of management is defined by the allocation of budget, personnel and resources, leadership is defined by an individual’s ability to influence professional behavior and performance in the workplace. A leader has influential skills and traits which allow them to perform admirably with continuous application of these qualities.

Lead By Example

There are four character traits managers project to model professionalism to employees and the keys to implementing an open door policy are also provided.

The Four Benchmarks of Empowering Leadership

Leaders know how to transfer authority to employees to increase purpose, performance and productivity.

The Coaching Culture

Managers will learn the four “attitudinal approaches” to coaching employees and naturally apply them to situational opportunities in the organization.

Mentoring New Hires

Managers will use mentoring to build the professional reputations of entry level employees.

Running Productive Meetings

A facilitator needs to know proven fundamentals for running productive meetings.

Professionalism - 12 Essential Soft Skills

While the job description describes the duties and required skills, the personal attributes that are the foundation of the truly conscientious worker, comprise professionalism.

Remembering Names and Faces

By the end of this course, you will be able to remember names and faces of people you are meeting for the first time. This is one of the most powerful skills you can do for your personal and professional life.

The Millennials: Tapping the Organization’s Next Champions

The key to your organization's future success is understanding how the Millennials view the world and using that knowledge to self-motivate them. Learn how to meet them where they are and they will achieve your underlying goals; try to force them to fit your definitions and they will run for the door every time.

Understanding Your Emotional Intelligence (EI)

Your Emotional Intelligence (referred to as EI or EQ) is the ability to be aware, understand and manage your emotions in personal and professional life.

Conflict Management for Personal and Professional Relationships

Conflict management is your ability to positively move forward in your personal or professional life when disagreeing with another individual or a group. Five styles will be presented for levels of cooperative and assertive behaviors.

Onboarding - Creating the Valued Employee

Onboarding is a critical part of a strategic talent management program. What’s needed is an onboarding solution that is easy, friendly, and personal to develop a productive and engaged member of your team. It requires a solution that incorporates the latest onboarding best practices, and emphasizes employee socialization.

The Five Principles of Succession Planning

Succession Planning is a leadership continuity process. The purpose replaces key leaders through advanced preparation and strategy for the stability and future growth of the organization.

Working as a Cohesive Team for Effective Results

Cohesive teams operate with a culture of connectivity and mutual trust through consensus building and technology.

The Three Keys to Trustworthiness

The Three Keys to Trustworthiness are essential for teamwork and model the highest moral standards.

Incoming Call Etiquette

Incoming Call Etiquette covers 10 key steps for professionally delivering this skill set every day on every call.

Handling an Angry, Rude or Abusive Caller

This program gives step by step techniques for handling situations involving angry, rude or abusive callers.

Understanding Your Personality Profile and Your Co-workers

Everyone has their own personality made up of unique characteristic patterns of thinking, emotions and behaviors. Knowing our personality and the personalities of those around us, helps us understand who we are and appreciate others for their unique traits.

Increasing Performance, Productivity and Profits through Time Management

The participants will be engaged in: The Track Meet featuring 3 powerful methods to approach every performance. And is the new international sensation for delivering time management to organizations. The impact will maximize the organization’s growth and prosperity.

Building a Sales Oriented Culture - Using the Ball Park

This program is designed to produce and inspire a sales oriented culture within organizations. The sales environment becomes “The Ball Park” where the participants are up to bat. Sales becomes an experience for your clients.

Exceptional Customer Service - Using the Scoring Drive

The Scoring Drive is a training camp for exceptional customer service that uses football as a backdrop. Participants learn the motto: “Customer service is a contact sport.” This produces customer loyalty through a service centered culture. All participants learn how to function as team players in the satisfaction of customer needs.

Determine Your Priorities Using a Values Inventory

By doing a values inventory, you formulate professional and personal goals. These core values are the guiding principles that provide the foundation for organizing your individual priorities.

Negotiating

This program focuses on five strategies for opening successful negotiations and how to accomplish each one of them.

Digital Corporate Training

Office: 601 Heritage Drive • Suite 400 • Jupiter, FL 33458

info@dct247.com • (954) 692-8220

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