 DCT247.com |
772-284-4300
info@dct247.com
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Incoming Call Etiquette Incoming Call Etiquette covers 10 key steps for professionally delivering this skill set every day on every call. |
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Handling an Angry, Rude or Abusive Caller This program gives step by step techniques for handling situations involving angry, rude or abusive callers. |
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Understanding Personality Profiles Everyone has their own personality made up of unique characteristic patterns of thinking, emotions and behaviors. Knowing our personality and the personalities of those around us, helps us understand who we are and appreciate others for their unique traits. |
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Professionalism - 12 Essential Soft Skills While the job description describes the duties and required skills, the personal attributes that are the foundation of the truly conscientious worker, comprise professionalism. |
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Increasing Performance, Productivity and Profits through Time Management The participants will be engaged in: The Track Meet featuring 3 powerful methods to approach every performance. And is the new international sensation for delivering time management to organizations. The impact will maximize the organization’s growth and prosperity. |
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Digital Corporate Training Office: 601 Heritage Drive • Suite 400 • Jupiter, FL 33458 info@dct247.com • (954) 692-8220 Copyright 2017 Digital Corporate Training, Inc. |
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